Controller
Bookler.online provides reservation software for restaurants and is responsible for the personal information described in this policy. For privacy questions, contact us at app@bookler.online.
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LegalBookler
Privacy Policy
Last updated: July 12, 2026
This Privacy Policy explains how Bookler.online handles personal information when you use our website and services.
When Bookler acts as processor
This policy covers the information for which Bookler is the controller: website visitors and restaurant account holders. For the guest data a restaurant handles through Bookler, such as booking details, contact details, and guest messages, the restaurant is the controller and Bookler acts as processor on its instructions. That processing is governed by our Data Processing Agreement, which lists the sub-processors we use.
Information we collect
We may collect information you give us, such as your name, email address, phone number, restaurant details, account information, support messages, and reservation-related information processed through Bookler.online. Our website may also collect basic technical information such as device, browser, IP address, pages viewed, cookie preferences, analytics events, and support chat messages if you choose to use those features.
Why we use information
We use information to provide and operate Bookler.online, create and manage accounts, process reservations, send booking messages, respond to support requests, improve the website and service, protect security, prevent abuse, manage billing and administration, and meet legal obligations.
Legal bases
We process personal information where it is necessary to perform a contract or take steps before entering into a contract, where we have a legitimate interest in operating and improving Bookler.online, where you have given consent such as for analytics or support chat, and where processing is needed to comply with legal obligations.
Service providers
We use a small number of providers to run Bookler: Vercel for hosting, Supabase for the database and authentication, Stripe for payments, Postmark for transactional email, OpenAI and Google for AI processing of reservation messages, Google Analytics for website analytics, and Tawk.to for support chat. Analytics and support chat load only after you accept them. Each provider is bound by a data processing agreement and may process information only as needed to deliver its service to Bookler.online. The sub-processors page lists every provider, what it does, and where it processes data.
| Provider | Purpose | Location | Transfer safeguard |
|---|---|---|---|
| Vercel Inc. | Hosting and content delivery for the website and application | United States, with EU hosting region | EU–US Data Privacy Framework and Standard Contractual Clauses |
| Supabase Inc. | Database, authentication, and file storage for account, reservation, and guest data | EU hosting region, United States parent company | Standard Contractual Clauses |
| Stripe Payments Europe, Ltd. | Subscription billing and payment processing | Ireland (EU) | Processed inside the EU |
| Postmark (ActiveCampaign, LLC) | Delivery of transactional and reservation email | United States | EU–US Data Privacy Framework and Standard Contractual Clauses |
| OpenAI Ireland Ltd. | Classifying reservation messages and drafting reservation actions | Ireland (EU) and United States | Standard Contractual Clauses |
| Google Ireland Ltd. (Gemini) | Classifying reservation messages and drafting reservation actions | Ireland (EU) and United States | Standard Contractual Clauses |
Payments
Payments run through Stripe using hosted checkout, so full card numbers are never sent to or stored by Bookler.online. For fraud prevention and legal obligations such as anti-money-laundering checks, Stripe acts as an independent controller of payment data rather than as our processor, under its own privacy policy.
International transfers
Some providers process personal information outside the European Economic Area, mainly in the United States. Where this happens we rely on an adequacy decision, the EU–US Data Privacy Framework, or Standard Contractual Clauses. The safeguard that applies to each provider is listed on the sub-processors page.
Business prospecting data
Bookler also maintains a small business-prospecting database for its own marketing: contact details of newly registered restaurants (business name, address, business phone, work email) collected from public government records, public business listings, and the restaurant's own website or social pages. We use this to send a limited number of introduction emails to businesses, based on our legitimate interest in direct marketing. Every such email names its data source and contains a working opt-out; opt-outs are honored permanently. Prospects who do not engage are deleted within 12 months. To object or request erasure, email kevin@bookler.online.
Retention
We keep information only as long as needed for the purposes above. Account and restaurant information is generally kept while the account is active. Reservation, support, billing, security, and technical records may be kept longer where needed for operations, legal obligations, accounting, security, dispute resolution, backups, or fraud prevention.
Your rights
You can contact us to request access, correction, deletion, restriction, export, or objection to the processing of your personal information. Where processing is based on consent, you can withdraw consent at any time. We may need to verify your request before acting on it. You also have the right to complain to your local data protection authority.
Automated processing
Bookler.online may use automation to help restaurants classify reservation messages and draft or perform reservation actions inside restaurant-configured rules. We do not use website analytics or support chat data for decisions that produce legal or similarly significant effects for website visitors.
Contact
For questions about this page, email Bookler at app@bookler.online.
Practical context
These pages are here so restaurants, guests, applicants, and partners can find the right policy and contact route without searching through the product or guessing which team to email.
When to use this page
Use this information when you need to understand Bookler’s legal, privacy, cookie, deletion, or company-contact position before using the website or service, signing up, or sharing operational details.
What to include in a request
Send enough context for us to find the relevant account, restaurant, booking, or website interaction. For most requests, app@bookler.online is the right starting point and keeps the conversation traceable.
How updates are handled
Policies may change as the product, providers, or legal requirements change. The date near the top of the page shows the latest published update, so teams can check whether guidance changed.